Frequently Asked Questions

What is a test bank?

A test bank is a collection of test questions tailored to the contents of an individual textbook. Many instructors rely on these resources to develop their exams. Test banks may contain any or all the following types of questions: multiple choice, true/false, fill in the blank, matching, and essay/short answer.

What is a Solution Manual?

Solution Manual is step by step solutions of end of chapter questions in the text book. A solution manual offers the complete detailed answers to every question in textbook at the end of chapter.

Do you have the text book?

We don’t sell any actual text book; we only provide instructor’s versions of the test bank or solution manual.

Can I preview a sample of what I want purchase?

Absolutely yes .Kindly compare the book and check the sample under the image as well. We provide a free sample chapter for each test bank in our store Testbankportal.com. Simply find the test bank you’re looking for, click on “Download Sample” button to obtain your free sample. In most cases, the sample will contain the first or second chapter from the test bank or you can send us an email to testbankportal@gmail.com to request any sample.

What format do the test banks come in and do I need special software to open/view them?

Test banks are all in digital format (.PDF, .DOC, .DOCX, or .RTF)—no physical item will be shipped to you. Files are compressed in an archive (.zip) and must be unzipped before viewing the contents. Unzipped files ending with the extension (.PDF) can be opened using Adobe Acrobat Reader. Files ending with the extension (.DOC), (.DOCX) or (.RTF) can be opened using Microsoft Word or other text processor. Complete test banks will be delivered in the same format as the sample chapters. If you can open the sample, then you will be able to open the test bank files. If you cannot for any reason open the sample, please contact us for technical support to testbankportal@gmail.com

I am unable to open the files after purchase!

Please check if you have the compatible software such as MS Word, WinZip or PDF in your PC or the device that you use. If you still have issues, please send an enquiry through the contact enquiry form so that we can assist you personally through E-mail.

How do I unzip and view the zipped files?

The easiest way to unzip a file is to double-click it. A window with the zipped files contents will open. You can click Extract all files or drag the files out of the window to the desired location (example: the desktop). If you choose to click extract all files, the files will be extracted (unzipped) in the same location as the original file unless you specify a location in the Select a Destination and Extract Files box that appears when you choose to extract them.

How do I go ahead and make my order?

Just click the download button, it will bring you to payment page, after payment, the download will start automatically, at the same time, the download link will be sent to your email for future reference.

How and When Will I get my materials?

You will be guided to the product download page immediately once you complete the payment. Further, the download link for the product will be sent as well by E-mail once the payment is received. There is no waiting time.

Will I be receiving a hard physical copy of the materials?

No. The materials are Microsoft Word documents, PDF, or text files that have been zipped. A zipped file is simply a file that has been compressed to save space and thus the time it takes to download such a file. With that said you can copy, save, edit, and print the materials to your liking.

When will I be able to access my test bank?

You will be able to access any test bank you purchase immediately after your payment goes through. You will receive the payment confirmation and download information immediately after making payment. We will also notify you via email once your payment has been confirmed. Instantly, you will be able to download your resources from your email inbox.

What if I don’t need the entire test bank? Can I buy specific chapters?

Unfortunately, we only sell complete test banks chapter wise.

What form of payment do you accept?

All payments are securely processed through PayPal. You do not even need a PayPal account to purchase because PayPal also accepts all major debit/credit cards.

I don’t have a PayPal account, what I have to do?

You will find an option that says “I do not have a PayPal account!” under the PayPal login. Click on it and enter your card details to use it directly.

Can I pay with my debit or credit card?

You will find an option that says “I do not have a PayPal account!” under the PayPal login. Click on it and enter your card details to use it directly.

Is my payment and credit information safe and secure?

Defiantly yes. All payments are made through SSL (Secure Socket Layer) encrypted via PayPal. Shop with confidence as we are a PayPal Verified Merchant. We ensure that your entire visit is a safe, pleasant experience.

Why does my order status show it is pending?

The payment happens in three steps. The payment is deducted from your account, it reaches PayPal and then it is transferred to our company PayPal account. PayPal would verify the details you have provided with the source of the payment like the credit or debit card account linked to PayPal or the standalone credit or debit card, depending on how you have made the payment. In case of any of these details not being verified, the payment is held by PayPal either to be returned or released based on further actions.

How can I resolve this?

You can call to your bank or credit card provider and check with them. Or you can call to PayPal support team. You may have to state the 16-digit transaction ID to resolve the issue.

I checked out as a guest, so how can I receive the download link?

You will be guided to the product download page immediately; also, during the payment, you will required to input an email address (if you using PayPal, it will be your PayPal email address), we will send you an email with account information.

What is your Refund Policy?

All our products are digital downloads and hence not returnable. However, we have sufficient checkpoints to ensure you can only purchase the right product. First, check the book details and see if they match. Then look into the sample under the image, it has one full chapter of the material you will receive. Do confirm both of the above before you decide to buy.

What is the guarantee that I will get the manual or test bank and this is not a scam!

The entire download is instant, no waiting time. We use PayPal as our secure payment gateway and that is a mark of our genuine business. Further, you can talk with us in case of any issues during or after the purchase that you may face

I cannot find my textbook questions here, Can you help me?!

Please note the edition of the book that you use and the one that is displayed in our website. We do not miss out any questions in the given book. The other possibility could be that you have purchased the “Test Bank” instead of a “Solution Manual”. In this case, you need to buy the solution manual for the given book.

I have other test bank and solution manual needed not displayed on your website, can you help?

Sure, just send us email to testbankportal@gmail.com 

What is your privacy policy?

We respect your privacy and will never share your information with any third party.

What happens to the information that I provide like my name or E-mail?

All this information is needed to ensure the completion of the payment. We do not divulge any information per our terms and privacy policy.

Is my order risk free and confidential?

No information is logged. We keep zero logs and purge website traffic daily. Our website guarantee’s an anonymous purchase. All orders on our website are 100% risk free guaranteed. All orders are 100% confidential and private guaranteed. Part of our service allows our clients to purchase these study aid material privately and securely.

What if I lose my file and need it again?

No problem, we will send you your file again, simply contact us with your order number and we will send it as soon as possible.

What if you don’t carry the test bank I need?

If you don’t see the test bank you’re looking for in our store, we still may be able to get it for you. Just send us a request through our request page or email us testbankportal@gmail.comrequest@testbankportal.com and we’ll get back to you shortly regarding the product’s availability. To expedite the process, please include the following information in your request: Complete Title, Author(s), Edition, and ISBN.

What is your return/refund policy?

Since Test Bank For offers non-tangible, digital goods we do not issue refunds after purchase. But if you have any issue with the file you received from us, please contact us (EMAIL) first and we are happy to assist you.

Wait, how do I know that you are for real?

Don’t worry! We provide a chapter sample of your desired title so that you can make sure that we’ve got what you need. Don’t be fooled by others out there who claim to have every title in existence and sell their materials for dirt cheap prices or even worst high prices? You’re in good hands, our experience is unsurpassable.

How can I contact you if I have any more questions, concerns or comments?

Feel free to contact us via email at (EMAIL) or you can click on the contact us link and fill out the form. We will be sure to get back to you as soon as possible, usually within minutes.